Privacy and Security

Privacy and Security

At Herb n’ Clay we understand that value your information above anything else and we understand that you care about how we might collect, use, retain or share your information. Keeping this in mind, we provide utmost importance to protect your information and privacy as if it were dealing with our own information. It is our guarantee that we will not give out or sell your personal information or your account activity to anyone for any reason except if required by law to comply with judicial process, a subpoena or a court order or legal process or when we believe that such a disclosure is necessary to protect our rights. We additionally reserve the right to release such information to any law agencies if we reasonably believe your activity to be illegal or unlawful.

Secure Ordering

We use Secured Sockets Layer (SSL) technology to ensure the privacy of all transactions and personal information. This ensures that when you make an online purchase with us your personal information (including your name, delivery address, e-mail id, contact number and credit/debit card number) is encrypted and scrambled before it is sent to us which makes it virtually unreadable for anyone other than us to read it. This is done automatically whenever you access a page containing sensitive information. Additionally, unless you specifically direct us, no 3rd party is able to access or receive any of your personal information.

To be sure that you are accessing our secure server, before you submit personal financial information, look at the left corner of your browser search field. If you see a non broken key or a closed lock, it means that the SSL is active. Depending on your browser, you can click on the lock/key to bring out a dropdown window which will give you detailed information about the security feature of the transaction. Additionally when you look at the address line of your browser, if your transaction is secure, the first characters of the address in that line would change from “http” to “https”.

Please note that some browser versions and some firewalls installed on your device do not permit communication through a secure server like the ones we. If for any reason you are not able to access our secure server, please feel free to place your order with us by phone or you can fax or mail in your order using our printable order form (both of which can be found from the “Contact us” section of our website. Additionally, make sure that you keep your account information (including sign in id and password) private and protected. Make sure to sign off from your account after you finish your transaction. Make sure to close the browser after finishing your transaction.

We are happy to help you with any other questions that you might have about the privacy and security of your information or transaction.  You can always contact us any time using the “contact us” section on our website.

Fraud Protection

Just like any physical transaction, all major credit card companies as well as banks protect cardholders against unauthorized use or may limit your liability to a $50 deductible. In a highly unlikely scenario, if your bank or credit card company holds you responsible for the unauthorized use, Herb n’ Clay will cover you up to a maximum of $50.

Information We Collect and Use

We collect the following types of information when you visit our website:

Personal Information –

Personal information is any information which identifies you as a natural person. Usually when you browse or visit our website, you do not reveal any personal information. However when you place an order with us, we will need to collect some of your personal information such as address, card information or contact information; all  of which will be kept private under all circumstances and will be used only to fulfil your order or for any order related communication. When you subscribe to our email newsletter, take advantage of any promotions, join our loyalty program, take advantage of any special offers or send us any question or concern via email; we may collect some of your personal information including the email used to avail these services. You may opt out or unsubscribe to such email any time by using the unsubscribe button from your account or you can send us an email and we will gladly help you with it. In addition, if you connect with us via Facebook, Instagram, twitter or any other social media websites or through any 3rd part advertising channel; we may collect the related information which helped you to connect with our website. From time to time, we may collect certain demographic information (such as age, gender, interest or preference) which may be used to advertise some specific products to you; however in no case will this information be shared or sold to anyone without your specific authorization. In some incidences, you might share some information (such as name, address or email id) of other individual to take advantages of certain promotions or benefits. Such information may be collected and used for our personal advertising or marketing purposes which will be consistent with this privacy policy. Additionally such information may be used to personalize our website for you visit.

We may occasionally run our own online surveys or promotion in which we ask visitors for contact information (such as email address) and demographic information (such as zip code or approximate location, age or income level). We use such contact information from to send you information about our current future promotion events or our company information. You may opt-out of the survey and also opt-out of any future mailings at the time of the survey. We use the demographic information to understand and learn more about the visitors of our site and their general preferences. At the moment, we do not share this information with anyone however we reserve the right to share this information with other 3rd party in the future in an aggregated format that would not disclose any personally identifiable information.

Non Personal Information –

When you visit our website, we may collect your IP address, Internet service provider, domain name, browser type and language, referring & exit pages and URLs and date and time. We may also log the amount of time spent on particular pages, sections of the Herb n’ Clay visited, number of links you click while on the our website, search terms, your purchase from us, operating system, website traffic and related statistics, keywords and other data.

Information we Share

We may share your personal and non personal information with the third parties without any notice to you in following cases:

Service Providers – We use certain service providers such as shipping service providers, billing service providers (including card verification for payment authorization) and other service providers as necessary. We share the personal or non personal information with them which is necessary to fill your orders or other services. However this information is used only for the specific intended purpose.

Legal Requirement – We may disclose your information if required by law to comply with judicial process, a subpoena or a court order or legal process or when we believe that such a disclosure is necessary to protect our rights. We additionally reserve the right to release such information to any law agencies if we reasonably believe your activity to be illegal or unlawful.

3rd Party Links

Our website contains links to other 3rd Party sites. Users are advised to click on them at their own discretion. We are not responsible for the privacy policies or the contents of those websites.

User Content

We are not responsible for privacy of any Personal Information or User Content you post on our website/blogs or on any of our social media web pages. Any Personal Information or User Content that you post on our website or on our associated social media pages is publicly available, unprotected and may be viewed by anyone with access to the specific website. This information may appear in search engine results and in their cache. We have no control over updating or removal of such User Content or Personal Information, which is the sole responsibility of the search engines, third party websites and RSS web feed resources. You agree and acknowledge that we are not liable for such information. We strongly discourage you from posting any Personal Information or User Content that you do not want others to see or use. In addition we reserve the right to block or remove communications, User Content, Personal Information or other submissions to our website, for any reason or no reason, in our sole and absolute discretion.

Advertising

We may, directly or indirectly through Service Providers, serve personalized advertisements for our products, services and programs when you visit our website and other 3rd party sites. Herb n’ Clay and our Service Providers may use Personal Information and Non­ Personal Information collected during your visits to our website to select advertisements, perform cookie syncs and combine & compare your information with other databases for our commercial purposes. You may opt­ out of this advertising by unsubscribing at any time.

Cookies

We use cookies on our website. Cookies are short pieces of data that are sent to your computer when you visit any website. Internet browsers store cookies so that the browser can remember information. This allows us to keep your items in your shopping cart when you leave our site. In addition, cookies are also used for fraud prevention. Third party vendors use cookies to serve the badge on our website and to show ads based on prior visits to our website. Our website requires that the visitors use cookies. If your browser’s cookies are turned off, you won’t be able to access certain parts of our website. Cookies are short pieces of data and do not perform any operations by themselves. Having cookies enabled on your browser is safe. You can find how to turn on cookies by selecting the Help option on the toolbar of your internet browser. On most browsers, it will guide you through the process of accepting new cookies, notifying you of cookies, disabling cookies and modifying settings.

Accessing and Correcting your Personal Information

You can access and correct your Personal Information by logging into your account and accessing the “My Account” section of our website. If you wish to cancel your account, you can do so by logging into your account and accessing “Delete my Account” section from your account. If you also wish to opt-out of receiving emails from us after your account is cancelled, please do so by accessing “Unsubscribe” section of your account before deleting your account. If you wish to do so after deleting your account, please contact us using the “contact us” section of our website. We may retain your Personal Information and Non-Personal Information indefinitely after termination of your account for use in compliance with this Privacy Policy.

Changes to Privacy Policy

Herb n’ Clay may, in its sole discretion, change this Privacy Policy from time to time without prior notice. We will post a notice of any changes to this privacy policy by posting an update to this website by “Last Updated” date at the bottom of this Privacy Policy. If you visit our website or use our Services after a change to this Privacy Policy is posted on our website, you will be bound by such changes. Please refer back to this Privacy Policy on a regular basis. If you have any objection to any of the terms in the revised Privacy Policy, you have the right to cease the use of our website and our Services. If you have questions about this Privacy Policy please contact us using the “contact us” section of our website.

Governing Law

This Privacy Policy and the privacy practices of Herb n’ Clay will be subject exclusively to the laws of the State of New Jersey, United States.

E-Mails to Customer Service

We provide email link on our “Customer Service” page that allow you to contact us directly with any questions that you may have. The information you send us is used to respond directly to your questions and comments. We may keep your email correspondence on file to serve you better if any further questions or concerns may arise regarding the previous correspondence. We will share your information with 3rd parties only with your specific permission/approval.

Contacting us

If you have any questions about this privacy policy, our practices, or your dealings with us, you can contact us using the following:

Herb N Clay

Attn: Customer Service Department

5 Chris Ct #D

Dayton, NJ 08810

Phone Number: 888-000-0000

Email: customersupport@herbnclay.com